Course curriculum

  • 1

    Importance of Appointment Scheduling

    • The Importance of Appointments

    • Video - Scheduling an Appointment

    • First Quiz
  • 2

    The Appointment Book

    • Paper Appointment Book and Computerized Scheduling

    • Video - Behind the Scenes Peek at Patient Scheduling

    • Second Quiz
  • 3

    Steady-Stream Scheduling

    • Ensuring a Steady Stream of Patients

    • Video - Appointment Scheduling

    • Third Quiz
  • 4

    Wave Scheduling

    • Scheduling in Waves

    • Video: Patient Scheduling

    • Fourth Quiz
  • 5

    Modified Wave Scheduling

    • Altering the Wave of Patients

    • Video - Surgery Scheduler

    • Fifth Quiz
  • 6

    Double Booking Scheduling

    • More About Double Booking

    • Video - Double Booking

    • Sixth Quiz
  • 7

    Open Booking

    • The Open Booking Method

    • Video - Walk-In Clinic

    • Seventh Quiz
  • 8

    Clustering or Categorizing

    • The Clustering Method

    • Eighth Quiz
  • 9

    Managing Tardy and No-Show Patients

    • Dealing With No-Shows and Tardy Patients

    • Video - 4 No Show Letter Examples

    • Ninth Quiz
  • 10

    References

    • Works Cited

    • Tenth Quiz